The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom decal order), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jennifer Preston owner of Jade Decals, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
The surfaces to which your ORAFOL vinyl films will be applied must be smooth, non-porous and thoroughly clean from dust, grease, or any contamination. Primer and flat paints are too porous of a coating and would collect dirt and moisture resulting in poor adhesion between the adhesive vinyl and the substrate. A smooth, properly cured, glossy exterior rated enamel coating would be ideal for vinyl application. Freshly lacquered or painted surfaces should be allowed to dry for at least three weeks and to completely cure respectively. The compatibility of selected lacquers and paints should be tested by the user, prior to application of the material.
PA (isopropyl alcohol) is generally recommended for cleaning surfaces prior to application unless the substrate manufacturer states that there is an incompatability. Caution: many cleaning agents can leave a residue that either prevents vinyl adhesion or attacks the vinyl adhesive, such as Windex® and other glass or surface cleaners, Rapid Prep®, and degreasers.
Be very cautious when applying vinyl films to flat finish latex painted surfaces. Heavily tinted latex paints contain surfactants (soap-like chemicals) that leach onto the surface throughout its life, causing adhesive failure. For exterior vinyl applications over a painted surface, we recommend the use of oil-based gloss enamel, or acrylic gloss enamel coatings. For interior vinyl applications over latex painted surfaces, we would recommend an eggshell or satin finish.
Custom orders are always welcome. Message me with your request including color(s) and size that you would like. Also if you want something done based off of an image that you already have, send that to me as well so I can get back to you with a price quote.
Wholesale prices are available for those who wish to purchase 15 or more decals at one time. Message me for details if you are interested.